Refund Policy

General Refund Policy

At StoryCraft AI, we strive to ensure the best experience for our users. If you are not completely satisfied with our services, please review our refund policy below.

Eligibility for Refunds

Refunds are available for purchases made within the last 30 days. To be eligible for a refund, the following criteria must be met:

• You have a valid reason for requesting a refund, supported by evidence.
• The service you purchased is not as described or there were significant issues with its performance.

Requesting a Refund

To request a refund, please contact our support team at shunfengshunshuitech@outlook.com with the following information:

• Your full name and email address used for the purchase.
• Order number and date of purchase.
• Reason for the refund request.

Processing Refunds

Once your refund request is received, we will review it and notify you of the status within 5-7 business days. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.

Non-Refundable Items

Certain items are non-refundable, including:

• Custom-generated stories that have been delivered and accepted.
• Subscription fees for services that have already been used.

Changes to our Refund Policy

We reserve the right to modify or update our refund policy at any time. Any changes will be posted on this page, and the date of the latest update will be noted below.

Contact Us

If you have any questions about our refund policy, please contact us at shunfengshunshuitech@outlook.com.

This policy was last modified on October 1, 2023.